Fix the basics, identify your system, and understand what your heat pump is telling you.
Use the tools and guides on The Heat Pump Expert to troubleshoot common issues, decode fault codes, and learn the essentials—without needing to already know what a cylinder, outdoor unit, or controller is.
What you can do on thpe.co.uk
Everything is written for complete beginners, with practical checks and plain-English explanations.
Fault code lookup
Pick your manufacturer and type, then jump straight to the right error code list.
Identify your heat pump
Hands-on help to spot your equipment and find the manufacturer + model number.
Breakdown helper
Common “no heat / no hot water” symptoms mapped to checks you can do safely.
Sanity checker
Quick yes/no checks to confirm it’s actually a fault (power, stats, timers, modes).
Guides library
Step-by-step explainers: flow, filters, frosting, pressure, thermostats, and more.
Manufacturer hubs
Find brand-specific help: model families, controllers, and the right fault code pages.
Popular tools and guides
Fast links to the pages people use most when something isn’t working.
Tools
Interactive helpers designed to get you to the right page quickly.
Guides
Practical explanations that reduce call-outs and confusion.